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Our Terms & Conditions Explained

When you open an account with cakra88, you're agreeing to a set of straightforward rules that protect both you and the platform.

Account access rulesDeposit & withdrawal termsData and privacy policyDispute resolution process

Explore the Lobby Read FAQ

The Core Terms That Shape Your Account

cakra88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your cakra88 account becomes active the moment you complete registration and verify your email. By creating an account, you confirm you are of legal age and that you meet all eligibility requirements where local law permits. You own your account and are responsible for keeping your

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password secure; we will never ask for it via email or support chat. Deposits made through DANA, OVO, GoPay, QRIS or bank transfer are processed immediately into your lobby wallet. Withdrawals are verified within 24 hours and returned to the same payment method you deposited from.
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If you request a withdrawal and then make a deposit before that withdrawal completes, the earlier withdrawal proceeds first. Bonus funds, if any, come with separate conditions shown on the promo board when you check them out.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Us About Terms Questions

If you have a question about your account terms, a dispute about a transaction, or need clarification on any policy, we have multiple ways to help. Our support team is available Monday to Sunday, and we aim to respond to every message within a few hours during business hours.

Team online

Live chat

Open the chat window in the bottom right of the lobby after you log in. Available during support hours; we'll answer account and terms questions directly.

Email support

Send your question to our support inbox and we'll reply within one business day. Include your account email and a clear description of your concern.

Account settings

Visit your profile menu under Account > Support to see your message history and open a new support ticket for policy questions.

DATA AND SECURITY

How We Protect Your Information

We take account security and data privacy seriously. Every deposit, withdrawal and login is encrypted end-to-end.

Encryption

All transactions and account access use industry-standard encryption. Your password is hashed so we never store it in plain text.

Data retention

We keep your account data while your account is active. After you close your account, records are retained for legal and audit purposes for up to 3 years.

Payment security

DANA, OVO, GoPay and QRIS deposits are processed through secure payment gateways. We never store your full payment credentials on our servers.

Withdrawal verification

Before we send a withdrawal to your bank or e-wallet, we verify your account and the destination payment method to prevent fraud.

Cookie policy

We use cookies to track your login, game history and preferences. You can disable non-essential cookies in your browser settings anytime.

Data requests

If you want a copy of all your personal data, file a request through support and we'll send it to you within 14 days.

Frequently Asked About Our Terms

Real questions come up when you're reading through terms. We've answered the ones we hear most often so you can understand your rights and our responsibilities without confusion.

Yes. You can close your account anytime through your profile settings under Account > Close Account. Any remaining wallet balance will be returned to your deposit payment method within 3 business days. Once closed, you cannot reopen the same account, but you can register a new one later.

Contact support with your account email and transaction ID. We'll investigate within 5 business days and respond with our findings. If a withdrawal was sent to the wrong payment method, we work with the recipient bank or e-wallet to recover it, though recovery time depends on their process.

Withdrawal limits depend on your account status and transaction history. New accounts may have a lower daily limit; this increases as your account activity grows. You can see your current limit in your wallet under Withdrawal Limits, or ask support for specifics.

No. The same terms apply everywhere—web, mobile app, tablet. Your account, balance and withdrawal rules are identical across all devices. Deposits via DANA, OVO, GoPay and QRIS work the same speed on phone or computer.

We collect your name, email, phone, date of birth, address and payment information to verify your account and process deposits and withdrawals. We keep this data while your account is active. After closure, records are held for 3 years for legal and audit purposes, then deleted.

No. Each account must be registered to one person using their real details and own payment methods. Using another person's account or payment details violates the terms and may result in account suspension and forfeiture of funds.

Reach out to support with your region and payment method. Eligibility and specific terms depend on local law, and our support team can explain how the terms apply to your situation.

Our Terms & Conditions Explained

How to Reach Us About Terms Questions

Live chat

Email support

Account settings

How We Protect Your Information

Encryption

Data retention

Payment security

Withdrawal verification

Cookie policy

Data requests

Frequently Asked About Our Terms

01 Can I change or close my cakra88 account under these terms?

02 What happens if I dispute a transaction or withdrawal?

03 Are there limits on how much I can withdraw each day?

04 Do the terms apply differently on mobile than on desktop?

05 What personal data do you collect and how long do you keep it?

06 Can I use someone else's account or payment method on cakra88?

07 What if I have a terms question specific to my region or payment method?

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