Reference

Legal Terms & Account Protection

Your account on cakra88 is protected under our terms of service, which cover how we handle your data, process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals…

Account Security & EncryptionData Privacy & Retention RulesWithdrawal Verification ProcessDispute Resolution Available 24/7
cakra88 Legal Terms & Account Protection
LEGAL QUESTIONS & HELP

How to Reach Us About Account Terms

Team online

Live Chat Support

Open a chat ticket from your account dashboard. Our team responds within 5 minutes during business hours and addresses account, payment or dispute queries directly. Available 24/7 for Indonesia-based players.

Email Escalation

Send detailed legal or account-access requests to our email support desk. We log every inquiry, send a ticket number, and respond within 12 hours. Use this channel for formal disputes or data requests.

Phone Support

Call our Indonesian support line during business hours (9 AM–9 PM Jakarta time, daily) to discuss account restrictions, withdrawal holds or disputes verbally. We verify your identity and document the call.

DATA & ACCOUNT SECURITY

How We Protect Your Account & Information

Encryption & Data Storage

All account logins, payment details and personal information are encrypted using TLS 1.2 standard. We store your data on secure servers located in Singapore and do not sell or share it with third parties outside our payment processor.

Identity Verification

When you open an account or request your first withdrawal, we confirm your identity using your phone number and email. For withdrawals over Rp 10 million, we may request a photo ID. This protects your account and prevents fraud.

Withdrawal Verification

Before any withdrawal clears, we verify your payment method matches your registered account. DANA, OVO, GoPay and QRIS transfers are verified instantly; bank transfers take up to 24 hours. Disputed transfers are investigated within 48 hours.

Cookie & Tracking Policy

We use functional cookies to keep you logged in and analytical cookies to understand how you use the site. No tracking cookies follow you off-site. You can manage cookie preferences in your account settings at any time.

Data Retention & Deletion

We retain your account data for 7 years after account closure to settle disputes and comply with local regulations. You may request a data export of your personal information via email support at any time.

Account Restrictions & Appeals

If your account is restricted due to suspected fraud or policy breach, we send you notice via email within 24 hours with the reason. You have 30 days to submit an appeal with evidence to our compliance team.

Your Legal Questions Answered

Contact live chat support immediately with your registered email or phone number. We verify your identity and send a password reset link. You must set a new password before accessing your wallet. Recovery usually takes 10–15 minutes during business hours.

Yes. Email our compliance team with your account ID and we'll send you a full data export within 5 business days. To delete your account, contact live chat and confirm your identity. Remaining wallet balance is withdrawn to your registered payment method within 24 hours.

Report it immediately via live chat with details of the transaction. We investigate all disputes within 48 hours and reverse unauthorised withdrawals to your wallet. If fraud is confirmed, we upgrade your account security and require a new password.

Your account access and deposit protections depend on local law. We hold all funds in trust and never mix player money with our own. Withdrawals are always returned to your original payment method — DANA, OVO, GoPay, QRIS or bank transfer — as you deposited.

DANA, OVO, GoPay and QRIS deposits appear in your wallet instantly and are playable within seconds. Bank transfers take 1–4 hours depending on your bank. All cleared funds are credited before you see them in your lobby balance.

Escalate to our email support team with full details and your ticket number. If unresolved within 14 days, you may file a formal complaint with our disputes board. We respond to all formal complaints within 30 days with a written decision and remedy if applicable.

Payment providers receive only your account number, deposit amount and transaction date — never your password or full name. Our privacy policy restricts data sharing to fraud prevention and regulatory compliance only. You can review our full data-sharing terms in your account settings.